Configure Restrict Calls .................................................................................................................... 348
PAGING AND INTERCOM GROUP ....................................................... 349
Configure Paging/Intercom Group .................................................................................................... 349
Configure Multicast Paging ....................................................................................................... 349
Configure 2-way Intercom ......................................................................................................... 351
Configure 1-way Paging ............................................................................................................ 353
Configure Announcement Paging ............................................................................................. 355
Paging/Intercom Group Settings ............................................................................................... 356
Configure a Scheduled Paging/Intercom .......................................................................................... 357
OPERATOR PANEL ............................................................................... 359
Configure Operator Panel................................................................................................................. 359
CALL QUEUE ........................................................................................ 361
Configure Call Queue ....................................................................................................................... 361
Call Center Settings and Enhancements ......................................................................................... 367
Call Queue Statistics ........................................................................................................................ 369
Switchboard ...................................................................................................................................... 374
Global Queue Settings ..................................................................................................................... 377
PICKUP GROUPS .................................................................................. 379
Configure Pickup Groups ................................................................................................................. 379
Configure Pickup Feature Code ....................................................................................................... 380
MUSIC ON HOLD ................................................................................... 382
BUSY CAMP-ON .................................................................................... 386