Figure 181: Page/Intercom Group Settings ...................................................................................................... 356
Figure 182: Schedule Paging/Intercom page.................................................................................................... 357
Figure 183: Creating a scheduled paging/intercom call .................................................................................... 358
Figure 184: Operator Panel Configuration Page .............................................................................................. 359
Figure 185: Call Queue ..................................................................................................................................... 361
Figure 186: Agent Login Settings ...................................................................................................................... 366
Figure 187: Call Queue Statistics ..................................................................................................................... 370
Figure 188: Queue’s call log details .................................................................................................................. 371
Figure 189: Automatic Download Settings - Queue Statistics .......................................................................... 371
Figure 190: Agent details .................................................................................................................................. 372
Figure 191: Login Record .................................................................................................................................. 373
Figure 192: Pause Log ...................................................................................................................................... 373
Figure 193: Switchboard Summary ................................................................................................................... 374
Figure 194: Call Queue Switchboard ................................................................................................................ 375
Figure 195: Queue Chairman ........................................................................................................................... 376
Figure 196: Queue Agent .................................................................................................................................. 377
Figure 197: Global Queue Settings ................................................................................................................... 377
Figure 198: Pickup Groups interface ................................................................................................................ 379
Figure 199: Edit Pickup Group .......................................................................................................................... 380
Figure 200: Edit Pickup Feature Code .............................................................................................................. 381
Figure 201: Music On Hold Default Class ......................................................................................................... 382
Figure 202: Play Custom Prompt ...................................................................................................................... 383
Figure 203: Information Prompt ........................................................................................................................ 384
Figure 204: Record Custom Prompt ................................................................................................................. 384
Figure 205: SIP Presence Configuration .......................................................................................................... 387
Figure 206: SIP Presence Feature Code .......................................................................................................... 389