Figure 259: Concurrent Remote Calls .............................................................................................................. 470
Figure 260: Grandstream Wave Interface ......................................................................................................... 471
Figure 261: Download Wave Client ................................................................................................................... 472
Figure 262: Upload Prompt User Configuration ................................................................................................ 478
Figure 263: CTI Server Listening port ............................................................................................................... 480
Figure 264: SugarCRM Basic Settings ............................................................................................................. 482
Figure 265: CRM User Settings ........................................................................................................................ 483
Figure 266: vTigerCRM Basic Settings ............................................................................................................. 484
Figure 267: CRM User Settings ........................................................................................................................ 485
Figure 268: ZohoCRM Basic Settings ............................................................................................................... 486
Figure 269: CRM User Settings ........................................................................................................................ 487
Figure 270: Salesforce Basic Settings .............................................................................................................. 488
Figure 271: Salesforce User Settings ............................................................................................................... 489
Figure 272: Enabling ACT! CRM ....................................................................................................................... 490
Figure 273: Enabling CRM on the User Portal.................................................................................................. 490
Figure 274: UCM & PMS interaction ................................................................................................................. 492
Figure 275: UCM & HSC PMS interaction ........................................................................................................ 494
Figure 276: UCM & Mitel PMS interaction ........................................................................................................ 494
Figure 277: UCM & IDS PMS interaction .......................................................................................................... 495
Figure 278: Create New Room ......................................................................................................................... 497
Figure 279: Room Status .................................................................................................................................. 497
Figure 280: Add batch rooms ............................................................................................................................ 498
Figure 281: Create New Wake Up Service ....................................................................................................... 498
Figure 282: Wakeup Call executed ................................................................................................................... 499
Figure 283: Create New Mini Bar ...................................................................................................................... 499
Figure 284: Create New Maid ........................................................................................................................... 500