UCM630X Series User Manual
Version 1.0.11.10
• Press # to keep waiting on the call queue.
Triggered on user request: In this mode, the callers can activate the virtual
queue by pressing 2, then they will be presented with the menu to choose an
option as below:
• Press * to set current number as callback number.
• Press 0 to set a callback number different than current caller number.
• Press # to keep waiting on the call queue.
Virtual Queue
Outbound Prefix
System will add this prefix to dialed numbers when calling back users.
Enable Virtual Queue
Timeout
When this option is enabled and after a caller registers a call back request on the
virtual queue. While all the agents are busy, the UCM will call an agent once
he/she is idle again, this timeout is used for how long the UCM continues calling
the agent and if the agent doesn’t answer the call then the callback request will
timeout and expire.
Configure the virtual queue callback timeout period in seconds.
Enable Virtual Queue
Position
Announcement
Enable the announcement of the caller’s position periodically.
Note: Queue position will now be announced to the caller upon entering the
queue.
Position
Announcement
Interval
Configure the period of time in (s) during which the UCM will announce the caller’s
position in the call queue.
Enable Virtual Queue
Wait Time
Announcement
When enabled the UCM will announce the estimated queue wait time to callers if
the estimated wait time is longer than 1 minute.
Select the extension to act as chairman of the queue (monitoring).
Virtual Queue
Welcome Prompt
Click on “Upload Audio File” to upload the VQ welcome prompt.
When enabled, statics agents can conveniently log in and out of a queue by
configuring a programmable key on their phones as a shortcut.
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