Troubleshooting and Error Messages
R&S
®
SMW200A
1178User Manual 1175.6632.02 ─ 16
The support center finds solutions more quickly and efficiently if you provide them with
information on the instrument and an error description.
●
The following dialog boxes in the "Setup > Instrument Assembly" menu provide
useful information:
– Hardware Configuration: hardware assemblies
– Software and Options: the status of all software and hardware options instal-
led on your instrument
●
System Messages: displayed in the "Info" line and provide information on any
errors that have occurred
●
Support file: a special file (*.tar.gz file) with important support information that
can be created automatically.
The support *.tar.gz file has a user definable name and contains the following
files and information:
– SgErrors.txt: chronological record of errors
– SystemRestaurationSMW.savrcltxt: instrument settings at the last cor-
rect shutdown of the instrument
– UndoHistSuppInfo.xml: list of the last user interactions
– DeviceFootprint_<SerialNumber>_<Date>_<Time>.xml: service-rela-
ted information on the instrument's configuration.
– crashlog.txt, coredump: Postmortem debug info
– Several files with information on the last performed adjustment and self-test.
See also the description of error messages Chapter 15.1, "Error Messages",
on page 1172.
To collect error information in a support file
1. Connect a USB device to the R&S SMW.
2. Select "System Config > Setup > Maintenance > Create R&S Support Information".
3. In the "Create R&S Support Information" dialog, navigate to the /usb directory.
Enter the support filename, for example RSSupport_DeviceInfo.
Collecting Information for Technical Support
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