Getting Help
Matrix E1 Series (1G58x-09 and 1H582-xx) Configuration Guide 1-3
1.2 GETTING HELP
For additional support related to this device or document, contact Enterasys Networks using one of
the following methods:
Before calling Enterasys Networks, have the following information ready:
• Your Enterasys Networks service contract number
• A description of the failure
• A description of any action(s) already taken to resolve the problem
(e.g., changing mode switches, rebooting the unit, etc.)
• The serial and revision numbers of all involved Enterasys Networks products in the network
• A description of your network environment (layout, cable type, etc.)
• Network load and frame size at the time of trouble (if known)
• The device history (i.e., have you returned the device before, is this a recurring problem, etc.)
• Any previous Return Material Authorization (RMA) numbers
World Wide Web www.enterasys.com/support/
Phone 1-800-872-8440 (toll-free in U.S. and Canada)
or 1-978-684-1000
For the Enterasys Networks Support toll-free number in your country:
http://www.enterasys.com/services/support/contact
Internet mail support@enterasys.com
To expedite your message, type [E-SERIES] in the subject line.
To send comments or suggestions concerning this document to the Technical Publications
Department:
techpubs@enterasys.com
Make sure to include the document Part Number in the email message.
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