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Catalyst 4500 Series Switch, Cisco IOS Software Configuration Guide - Cisco IOS XE 3.9.xE and IOS 15.2(5)Ex
Chapter 77 Configuring Call Home
Configuring Call Home
You need to register the following items:
• The SMARTnet contract number for your switch
• Your e-mail address
• Your Cisco.com ID
For detailed information on Smart Call Home, refer to the Smart Call Home page at this URL:
http://supportforums.cisco.com/community/netpro/solutions/smart_services/smartcallhome
Configuring Call Home
How you configure Call Home depends on how you intend to use the feature. Consider the following
information before you configure Call Home:
• At least one destination profile (predefined or user-defined) must be configured. The destination
profile(s) used depends on whether the receiving entity is a pager, e-mail, or automated service such
as Cisco Smart Call Home.
–
If the destination profile uses e-mail message delivery, you must specify a Simple Mail Transfer
Protocol (SMTP) server.
–
If the destination profile uses secure HTTP (HTTPS) message transport, you must configure a
trustpoint certificate authority (CA).
• The contact e-mail, phone, and street address information should be configured so that the receiver
can determine the origin of messages received.
• The switch must have IP connectivity to an e-mail server or the destination HTTP server using the
ip domain name command.
• If Cisco Smart Call Home is used, an active service contract must cover the device being configured.
To configure Call Home, follow these steps:
Step 1 Configure your site’s contact information.
Step 2 Configure destination profiles for each of your intended recipients.
Step 3 Subscribe each destination profile to one or more alert groups, and set alert options.
Step 4 Configure e-mail settings or HTTPS settings (including CA certificate), depending on the transport
method.
Step 5 Enable the Call Home feature.
Step 6 Test Call Home messages.
Tip From the Smart Call Home web application, you can download a basic configuration script to assist you
in the configuration of the Call Home feature for use with Smart Call Home and the Cisco TAC. The
script will also assist in configuring the trustpoint CA for secure communications with the Smart Call
Home service. The script, provided on an as-is basis, can be downloaded from this URL:
http://supportforums.cisco.com/community/netpro/solutions/smart_services/smartcallhome
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