d-Color MF4003/MF3303
L TROUBLESHOOTING > 7. CS Remote Care ERROR CODE
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7. CS Remote Care ERROR CODE
7.1Troubleshooting for CS Remote Care
If communication is not done properly, check the condition by following the procedures shown below.
1. Shift the screen in the order of [Service Mode] -> [CS Remote] -> [Remote Care].
At this time, in the cases of initial transmitting / administrator transmitting / maintenance start transmitting / maintenance finish transmitting,
the communication result will be displayed at the top of the screen.
NOTE
▪ For the communication result, the following message will be displayed based on its success or failure.
Display of communication result Cause How to correct
Communicating - -
Communication trouble with the center Although the machine tries to communicate
with the center, there is any trouble and the
communication completes unsuccessfully.
See the list of error message and confirm the
corresponding point.
Complete successfully - -
Modem trouble Although the machine tries to communicate
with the center, there is any trouble in the
modem.
• Check if the power of modem in ON.
• Check if there is any problem in
connection between the modem and the
main body.
Busy line Although the machine tries to communicate
with the center, the line to the center is busy.
Communicate with the center again.
No response Although the machine tries to communicate
with the center, there is no response from the
center.
• Communicate with the center again.
• Check the communication environment of
the center side.
7.2CS Remote Care Operation under Enhanced Security Mode
CS Remote Care can be used even when “ON” is selected in [Administrator] -> [Security] -> [Enhanced Security Mode].
However, to keep the enhanced security level, the following restrictions are accompanied.
• Only SSL communication is available.
• Error occurs if the Center tries to send the following commands.
• Firmware update command
• Command of reading and updating account track information
• Machine settings update command
• Command of reading and updating Internet ISW setting information
7.3List of the CS Remote Care error code
7.3.1When connecting by modem
NOTE
▪
When a code other than the ones listed below is displayed, contact OLI and inform the error code.
Error code Contents Solution
0001 The line is busy
• Busy detection
Transmit again manually.
0002 Failure of the Modem default setting at transmitting
• When the transmission completes with modem initial setting failed
• Check if the power of the modem is ON.
• Check the connecting condition between the
modem and the main body.
0003 Timeout of CONNECT at transmitting
• No response to ATD
• Transmit again manually.
• Check if the power of the modem is ON.
• Check the connecting condition between the
modem and the main body.
0004 Timeout of response to receiving request
• No response to receiving (start) request MSG
• Check if the power of the modem is ON.
• Check the connecting condition between the
modem and the main body.
0005 Timeout of CONNECT at receiving
• No response to ATA
• Check if the power of the modem is ON.
• Check the connecting condition between the
modem and the main body.
0006 Shut down of the data modem line (Host)
• Carrier OFF is detected
No solution, because the line is shut down at the host
side.
0007 Forced line disconnection of data modem (main body)
• The line is forcibly disconnected from the event
• Check if the power of the modem is ON.
• Check the connecting condition between the
modem and the main body.
0008 Timeout of start request telegram delivery
• Start request telegram is not delivered after line connection
Transmit again manually.
0009 Timeout of finish request telegram delivery
• Finish request telegram is not delivered (Start of shut down)
Transmit again manually.
000A Receiving rejection
• Receiving is made when the main body is set to reject receiving.
• Check the setting condition of the host side.
• Check the setting condition of the main body
side.
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