d-Color MF4003/MF3303
L TROUBLESHOOTING > 7. CS Remote Care ERROR CODE
L-88
Error code Contents Solution
000E Receiving ring buffer full
• When receiving ring buffer is full
If the same error is detected several times, turn the
modem power OFF and ON.
000F Transmission ring buffer full
• When transmission ring buffer is full
If the same error is detected several times, turn the
modem power OFF and ON.
0014 Incorrect transmission data length
• When transmission of a data with the length longer than the
transmission ring buffer size is requested
If the same error is detected several times, turn the
modem power OFF and ON.
0015 Status error (upon modem operation check) Transmit again manually.
0016 Status error (upon data arrival) Transmit again manually.
0017 Status error (upon line disconnection) Transmit again manually.
0019 Center ID error
• Center ID of the host is not identical with the one of start request
telegram.
• Check center ID setting of the main body side.
• Check the setting condition of the host side.
001A Device ID inconsistency
• Device ID of the main body is not identical with the one of start
request telegram.
• Check device ID setting of the main body side.
• Check the setting condition of the host side.
001B Device ID unregistered
• Request telegram 2 (Constant data transmitting, emergency call)
comes from the main body that has not registered device ID yet.
• Check device ID setting of the main body side.
• Check the setting condition of the host side.
001C Grammar error
• The specified format is not used in the received reply telegram.
Check the settings for CSRC application.
001D Impossible to change (Item where change is prohibited)
• Host inquires change of the setting of the item not allowed to be
changed.
Check the settings for CSRC application.
001E Impossible to change (during printing)
• Setting cannot be changed because the setting change is made
during the machine is printing or starts printing.
Try again when the machine is not printing.
001F Impossible to change (Item where change is prohibited)
• Host attempts to write data to the item of which current value has
not been read.
Check the settings for CSRC application.
0020 Timeout of telegram delivery
• At waiting mode of telegram delivery the machine fails to receive
the telegram in a given time.
Try communication again.
0021 Telegram longer than the specified length.
• A telegram longer than the specified length is received.
Check the settings for CSRC application.
0022 Transmission phase response NG Try communication again.
0023 Timeout of transmission phase response MSG Try communication again.
0024 Incorrect acquisition function of event data Try communication again.
0025 Timeout of driver transmission check MSG Try communication again.
0026 An internal inconsistence is detected Try communication again.
0027 Transmission / receiving collision
• Receiving is detecting during transmitting processing
Try communication again.
7.3.2When connecting by e-mails
NOTE
â–ª
When a code other than the ones listed below is displayed, contact OLI and inform the error code.
(1)0###
Error code Contents Solution
0### Transmission error
###: SMTP responding code (hexadecimal)
For SMTP responding code, see RFC issued by IETF after converting
hexadecimal number into decimal one.
Check the user's SMTP server system settings.
• Authentication setting
• Authentication ID
• Authentication password
• Address of the destination where the server is
connected
(2)1###
Error code Contents Solution
1030 Machine ID mismatching
• Received an e-mail which tells that machine ID mismatches.
• Check the machine ID setting.
• Check the machine ID setting on host side.
1050 Grammar error
• Received mail did not define the CS Remote Care command (2
digits).
• The Type of Subject and the command of attached file are not
consistent.
Ask the host to send another mail.
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