d-Color MF4003/MF3303
L TROUBLESHOOTING > 9. FAX TROUBLE CODE
L-101
Error
code
Catego
ry
Contents of error How to correct Installation position
(Service Mode -> [FAX] -> [Line #])
remote station, the MCF
(reception check
response) cannot be
received.
3. Increase the number of times for resending the post
message command.
[Function Parameter]: 000E0127(L1),
000E0237(L2), 000E0347(L3),
000E0457(L4) bit1-0: 00 -> 01
4. Possibility of line defect (Wrong control of signal analysis
by exchangers)
-
T36 A DCN is received when
the remote station is
disconnected first during
RR/RNR sequence
continuing.
Example: Since an error
occurred during image
data processing on the
remote station
1. Set the transmission beginning speed to V.29-9600bps. [Modem/NCU] -> [V17 Send Max
Speed] -> TX Max. Speed
2. Extend V.21 signals interval.
• Increase by +20 ms.
* If no effect is obtained, return the setting.
[Function Parameter]: 000E0060
(×1ms)
3. Possibility of line defect (Wrong control of signal analysis
by exchangers)
-
T38 F-Code
TX
Received unexpected
protocol from the remote
station during F code
polling TX
It cannot be dissolved by settings, so acquire a log.
(since an error may occur on the DIS received from the
remote station or altered by exchangers in midway)
• Protocol trace list for errors (including remote station)
• Line information for both fax machine and remote
station
• Machine management list (CSV save), activity report
-
9.16T4#
Error
code
Catego
ry
Contents of error How to correct Installation position
(Service Mode -> [FAX] -> [Line #])
T40 Sendin
g
Fax soft error It cannot be dissolved by settings, so acquire a log.
(since an error may occur on the DIS received from the
remote station or altered by exchangers in midway)
• Protocol trace list for errors (including remote station)
• Line information for both fax machine and remote
station
• Machine management list (CSV save), activity report
• Data saved in the storage
-
T42 Non-
ECM
sendin
g
(Ph.D)
Large amount of error
lines in image data on
the remote station
Example: At time of
Non-ECM
communication, if the
specified amount of error
lines is exceeded, PIP/
PIN may be received
instead of the resending
request.
1. Check the ECM settings. [Communication] -> [Others] -> ECM
Function
2. If the ECM function is disabled on the remote station,
ask the remote station to enable the ECM function.
-
3. Possibility of line defect (Wrong control of signal
conversion by exchangers)
-
T43 Sendin
g
Received request for
V.21 signal
retransmission (CRP)
three times continuously
Example: The remote
station cannot detect
retransmission signal.
1. Change the lowest reception sensitivity to -43 dBm.
Change the signal transmission level to -15 dBm.
• [Modem/NCU] -> [Level] -> CD/
SED ON Level
• [Modem/NCU] -> [TxATT] -> PIX
TxATT, TONE/Procedure Signal
TxATT, CED/ANSam TxATT
2. Possibility of line defect (example: packet loss, echo,
distortion, wrong control of signal conversion by exchanger)
-
T44 Unable to receive image
data from the main body
1. Turn OFF and ON the main power switch. -
2. Dissolve the high load issues. -
3. Acquire a log.
• Protocol trace list for errors (including remote station)
• Line information for both fax machine and remote
station
• Machine management list (CSV save), activity report
• Data saved in the storage
-
T48 Mismatched dialed
number and the
telephone number
information (CSI) set on
the remote station
device when enabling
the destination check
function.
Example: No telephone
number (local ID) has
been set on the remote
1. Make the remote station disable the destination check
function and receive fax normally, then identify the CSI
information from the remote station with the protocol trace
list.
-
2. Ask the remote station to change the telephone number
(local ID).
-
3. Make a study on operation when the destination check
setting is disabled.
-
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