d-Color MF4003/MF3303
L TROUBLESHOOTING > 9. FAX TROUBLE CODE
L-100
Error
code
Catego
ry
Contents of error How to correct Installation position
(Service Mode -> [FAX] -> [Line #])
Example: The remote
station is disconnected
first since no post
message command is
detected.
(since the remote station may be disconnected first without
receiving anything due to an insufficient post message
waiting time)
* If no effect is obtained, return the setting.
2. Possibility of line defect (Wrong control of signal analysis
by exchangers)
-
T12 Protocol error (received
unexpected command
during waiting response
of post message)
Extend the PIX-PMC delay.
• Increase by +20 ms.
* If no effect is obtained, return the setting.
[Communication] -> [TIMER1] -> PIX-
PMC DELAY
T13 Unable to receive
response (MCF/PPR) of
the post message
command (PPS-EOP/
MPS/NULL) from the
remote station after
sending image data
Example: The remote
station is disconnected
first since no image data
is detected.
Example: The remote
station is disconnected
first since no post
message command is
detected.
1. Extend the PIX-PMC delay.
• Increase by +20 ms.
* If no effect is obtained, return the setting.
[Communication] -> [TIMER1] -> PIX-
PMC DELAY
2. Connect the ground for the MFP or TA. -
3. Increase the number of times for resending the post
message command.
[Function Parameter]: 000E0127(L1),
000E0237(L2), 000E0347(L3),
000E0457(L4) bit1-0: 00 -> 01
4. Extend the interval for resending the post message
command.
* If no effect is obtained, return the setting.
[Function Parameter]: 000E012E(L1),
000E023E(L2), 000E034E(L3),
000E045E(L4) bit1-0
00: 3.0 s 01: 3.5 s 10: 4.0 s 11: 4.5 s
5. Set the transmission beginning speed to V.29-9600bps. [Modem/NCU] -> [V17 Send Max
Speed] -> TX Max. Speed
6. Possibility of line defect (Wrong control of signal analysis
by exchangers)
-
T18 Sendin
g
(Ph.B)
As an analysis result of
received DIS signal, a
receive reject notification
is received from the
remote station.
Example: The remote
station cannot receive
fax temporarily.
1. Place a sufficient time interval, and redial. -
2. It cannot be dissolved by settings, so acquire a log.
(since an error may occur on the DIS received from the
remote station or altered by exchangers in midway)
• Protocol trace list for errors (including remote station)
• Line information for both fax machine and remote
station
• Machine management list (CSV save), activity report
-
9.14T2#
Error
code
Catego
ry
Contents of error How to correct Installation position
(Service Mode -> [FAX] -> [Line #])
T28 Sendin
g
(Ph.B)
Timeout of RR/RNR
sequence (60 seconds)
Example: Since an error
occurred during image
data processing on the
remote station, the MCF
(reception check
response) cannot be
received.
1. Set the coding method to MH/MR/MMR. [Communication] -> [Others] -> Coding
Ability
2. Set the transmission beginning speed to V.29-9600bps. [Modem/NCU] -> [V17 Send Max
Speed] -> TX Max. Speed
3. Extend the PIX-PMC delay.
• Increase by +20 ms.
* If no effect is obtained, return the setting.
[Communication] -> [TIMER1] -> PIX-
PMC DELAY
4. Extend V.21 signals interval.
• Increase by +20 ms.
* If no effect is obtained, return the setting.
[Function Parameter]: 000E0060
(×1ms)
5. Possibility of line defect (Wrong control of signal analysis
by exchangers)
-
9.15T3#
Error
code
Catego
ry
Contents of error How to correct Installation position
(Service Mode -> [FAX] -> [Line #])
T32 Sendin
g
(Ph.D)
Unable to send image
data even when falling
back at the minimum
speed
Example: Received
resending request (PPR)
continuously from the
remote station
1. Set the transmission beginning speed to V.29-9600bps. [Modem/NCU] -> [V17 Send Max
Speed] -> TX Max. Speed
2. Set JBIG of the coding method to OFF. [Communication] -> [Others] -> Coding
Ability
3. Possibility of line defect (Wrong control of signal analysis
by exchangers)
-
T35 Exceeded the maximum
frequency of the RR/
RNR sequence
Example: Since an error
occurred during image
data processing on the
1. Set the transmission beginning speed to V.29-9600bps. [Modem/NCU] -> [V17 Send Max
Speed] -> TX Max. Speed
2. Extend V.21 signals interval.
• Increase by +20 ms.
* If no effect is obtained, return the setting.
[Function Parameter]: 000E0060
(×1ms)
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