d-Color MF4003/MF3303
L TROUBLESHOOTING > 11. NETWORK FAX ERROR CODE
L-115
11. NETWORK FAX ERROR CODE
11.1Error code list of the transmission system
Error code Category Contents of error Redial Corrective action
N10 Connection
error
Server connection error No • Check the condition of the other party machine.
• Check the network setting of local machine.
• Ask the network administrator if the network is
operating normally.
N11 Connection
error
Connection declined by the other party
machine
No Reception is declined. Check the condition of the
other party machine.
N12 Connection
error
Disconnection of the line Yes Check to see if there occurs any abnormal condition
with the network, such as the disconnection of a
cable.
N13 Connection
error
No response received from the network No • Check the condition of the other party machine.
• Check the network setting of local machine.
• Ask the network administrator if the network is
operating normally.
N14 Connection
error
Mail delivery error No Check the condition of the other party machine.
Send it again after waiting for a while.
N15 Remote reset Connection reset by the other party
machine
Yes Check the condition of the other party machine.
Send it again after waiting for a while.
N16 Remote busy Remote machine is busy Yes Check the condition of the other party machine.
Send it again after waiting for a while.
N17 LAN access Communication time out Yes Check the condition of the other party machine.
Send it again after waiting for a while.
N18 Network error Network error No • Check the each settings.
• Check to see if there occurs any abnormal
condition with the network, such as the
disconnection of a cable.
• After turning off and on the main power switch,
send it again.
N20 Memory error Memory overflow No • The memory is full.
• Check to see if there is any other job being
handled.
• With the number of transmission sheets
reduced or the resolution for read reduced,
send it again.
N21 Storage error Storage error No • Storage is full.
• Delete unnecessary files.
• With the number of transmission sheets
reduced or the resolution for read reduced,
send it again.
N22 Conversion
error
Conversion error No After turning off and on the main power switch, send
it again.
N25 Memory
overflow
Memory overflow No • The memory is full.
• Check to see if there is any other job being
handled.
• With the number of transmission sheets
reduced or the resolution for read reduced,
send it again.
N35 Forward TX A request for transmission has been
received with the NetFAX with the
Function Settings OFF. (A request for
transfer of the IP address FAX while the
IP Address FAX function is being OFF in
the service mode.)
No -
N36 A request has been received for
transmission of images that cannot be
sent.
No -
11.2Error code list of the reception system
Error code Category Contents of error Corrective action
N50 SMTP
reception
SMTP reception error When the SMTP reception does not start in 60 minutes after
connection for an incoming call, this error may be resulted. Ask the
sender to send it again.
N51 Decode In excess of the length specified for
reception
Ask the sender to send it again after the length of the text being
reduced.
N52 Decode In excess of the number of pages
specified for reception
Ask the sender to send it again after the number of text sheets
being reduced.