d-Color MF4003/MF3303
L TROUBLESHOOTING > 9. FAX TROUBLE CODE
L-106
Error
code
Catego
ry
Contents of error How to correct Installation position
(Service Mode -> [FAX] -> [Line #])
3. If the error occurs on the specific destination, ask it to
pay attention not to send fax with mixed-size original or
incorrect resolution. (Due to issues on remote station)
-
R02 Recepti
on
(Ph.B)
A DCN is received when
the remote station is
disconnected first due to
T1 timeout and etc.
1. Change the lowest reception sensitivity to -43 dBm.
Change the signal transmission level to -15 dBm.
• [Modem/NCU] -> [Level] -> CD/
SED ON Level
• [Modem/NCU] -> [TxATT] -> PIX
TxATT, TONE/Procedure Signal
TxATT, CED/ANSam TxATT
2. Extend the DIS retransmission interval.
* If no effect is obtained, return the setting.
[Function Parameter]: 000E0053 -> 4.5
sec (0x2D=00101101)
R03 Protocol error (received
unexpected command
during DCS waiting)
1. Extend V.21 signals interval.
Increase by +20 ms.
* If no effect is obtained, return the setting.
[Function Parameter]: 000E0060
(×1ms)
2. Extend the DIS retransmission interval to 4.5 seconds.
* If no effect is obtained, return the setting.
[Function Parameter]: 000E0053
4.5s=0x2D(00101101)
R04 Unable to identify the
analysis result and the
communication mode of
the received DCS signal
It cannot be dissolved by settings, so acquire a log.
(since an error may occur on the DIS received from the
remote station or altered by exchangers in midway)
• Protocol trace list for errors (including remote station)
• Line information for both fax machine and remote
station
• Machine management list (CSV save), activity report
-
R06 Recepti
on
(Ph.D)
An image data error in
all frames exceeds a
predetermined
frequency
1. Change the lowest reception sensitivity to -43 dBm.
Change the signal transmission level to -15 dBm.
• [Modem/NCU] -> [Level] -> CD/
SED ON Level
• [Modem/NCU] -> [TxATT] -> PIX
TxATT, TONE/Procedure Signal
TxATT, CED/ANSam TxATT
2. Set the reception beginning speed to V.29/V.27ter. [Modem/NCU] -> [V17 Send Max
Speed] -> RX Max. Speed
3. Possibility of line defect (example: echo, distortion) -
R07 Recepti
on
(Ph.C)
Unable to detect image
data
Example: The fax
machine is
disconnected, or the
image data cannot be
identified due to a line
defect.
1. Change the lowest reception sensitivity to -43 dBm.
Change the signal transmission level to -15 dBm.
• [Modem/NCU] -> [Level] -> CD/
SED ON Level
• [Modem/NCU] -> [TxATT] -> PIX
TxATT, TONE/Procedure Signal
TxATT, CED/ANSam TxATT
2. Implement test on the CFR return timing with each value.
(80ms/100ms/120ms/140ms/160ms/180ms)
[Function Parameter]: 000E005C
(×10ms)
3. Set the reception beginning speed to V.29/V.27ter. [Modem/NCU] -> [V17 Send Max
Speed] -> RX Max. Speed
4. Connect the ground for the MFP or TA. -
5. Possibility of line defect (example: echo, distortion) -
R08 Signal interrupted while
receiving image data
Example: The image
data terminal cannot be
detected and the post
message (PPS-EOP/
MPS/NULL) cannot be
detected.
1. Check the telephone line. -
2. Check the possibility that the job may be deleted from
the fax machine.
-
3. Change the lowest reception sensitivity to -43 dBm.
Change the signal transmission level to -15 dBm.
• [Modem/NCU] -> [Level] -> CD/
SED ON Level
• [Modem/NCU] -> [TxATT] -> PIX
TxATT, TONE/Procedure Signal
TxATT, CED/ANSam TxATT
4. Set the reception beginning speed to V.29/V.27ter. [Modem/NCU] -> [V17 Send Max
Speed] -> RX Max. Speed
5. Possibility of line defect (example: echo, distortion) -
R09 Recepti
on
(Ph.D)
Received the DCN when
waiting the post
message (PPSEOP/
MPS/NULL)
Example: The remote
station is disconnected
due to exceeded number
of times for
retransmission
(Also occurs after
returning the MCF/PPR)
1. Change the lowest reception sensitivity to -43 dBm.
Change the signal transmission level to -15 dBm.
• [Modem/NCU] -> [Level] -> CD/
SED ON Level
• [Modem/NCU] -> [TxATT] -> PIX
TxATT, TONE/Procedure Signal
TxATT, CED/ANSam TxATT
2. Possibility of line defect (example: packet loss, echo,
distortion)
-
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