09/03
1-7
DC 3535/2240/1632, WC M24
Call Flow
Service Call Procedures
Initial issue
The problem is Image Quality (print mode)
YN
Verify that the AC power, Scan, and DDI cables are connected correctly.
If the cables are OK, refer to the Network Controller service documentation to verify
the correct operation of the DFE. If the Network Controller appears to be working
correctly, check the following in the IOT:
• verify machine settings
• reload system software
• replace the ESS PWB, then the VSEL PWB (PL 13.1).
Refer to the Network Controller service and user documentation for color calibration infor-
mation.
The problem is in the customer network or the setup. Check the following:
• Ensure that the Static IP/DHCP setting matches the customer’s network
• Verify that the IOT IP address is correct; for DC 3535, ensure that the Network Controller
IP information is correct.
• For DC 3535: “Ping” the Network Controller from a Client to verify connectivity
When resolved, go to Final Actions.
E
To Next Page
Loading...
