Xerox DocuColor 2240 Service Manual

09/03
2-703
DC 3535/2240/1632, WC M24
OF 17-1
Status Indicator RAPs
Initial issue
OF 17-1 Fax Module Checkout RAP
Use this RAP to troubleshoot failures on the Fax Module.
Initial Actions
• Ensure that all cables are properly connected.
• Check cables for wear or damage.
• Ensure that the machine is not out of paper or toner and that there is no fault code dis-
played on the UI.
NOTE: Some fax related faults are not displayed on the UI. Print a Error History Report and
check dC122 for faults not displayed. Troubleshoot any faults found in the Error History Report
or dC122 before proceeding with this RAP.
Procedure
On the UI, select Menu. The Fax Icon is visible.
YN
Remove the Rear Cover (Tray Module) (REP 14.9). There is 5 VDC between CNP357-
3 and GND (Figure 1).
YN
There is 5 VDC between P/J561-1 and GND.
YN
Replace the Tray Module PWB (PL 15.9, PL 16.15).
Check connection between P/J561 and CNP357. Repair or replace as required.
There is 3.3 VDC between CNP357-1 and 2 and GND.
YN
There is 3.3 VDC between P/J564-1 and 2 and GND.
YN
Replace the Tray Module PWB (PL 15.9, PL 16.15).
Check connection between P/J564 and CNP357. Repair or replace as required.
• Replace the USB Cable (PL 9.4)
• Replace the Fax PWB (PL 9.4).
• Replace the Fax Interface (I/F) PWB (PL 13.1).
• Replace the Program ROM (PL 9.4).
• Replace the Data ROM (PL 9.4).
The Fax Icon is selectable.
YN
Remove the Rear Cover (Tray Module) (REP 14.9). There is 3.3 VDC between
CNP357-5 and GND (Figure 1).
YN
There is 3.3 VDC between P/J561-5 and GND.
YN
Replace the Tray Module PWB (PL 15.9, PL 16.15).
Check connection between P/J561 and CNP357. Repair as required.
Replace the Fax PWB (PL 9.4).
Send a fax job to an operational fax machine. The WC 24 transmits the fax.
YN
Remove the Rear Cover (Tray Module) (REP 14.9). There is 24 VDC between CNP357
-7 and GND (Figure 1).
YN
There is 24 VDC between P/J561-7 and GND.
YN
Replace the Tray Module PWB (PL 15.9, PL 16.15).
Check connection between CNP357 and P/J561. Repair or replace as required.
• If possible, connect a regular phone to the modular jack and check if you get a tone.
• Print the Expanded Features Settings list and check that the dial is appropriate. Cor-
rect settings as required.
•Perform GP 5 Relay On/Off test. If relay does not turn on, replace the NCU PWB (PL
9.4).
Send a fax from an operational fax machine to the WC 24. The WC 24 receives the fax.
YN
• Ensure that the WC 24 is not in the System Administration Mode.
• Ensure that the WC 24 Fax Receiving Mode is set to Auto Receive.
• Check for intermittent connections.
The Fax Module appears to operate normally.
• Ensure that all cables are properly connected.
• Try to re send the customer job.
• Check for intermittent connections.
• Tell the customer to have the phone-line checked by their phone company.
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Xerox DocuColor 2240 Specifications

General

Brand	Xerox
Model	DocuColor 2240
Category	All in One Printer
Language	English