Service Call Tables
SM 4-81 D014/D015/D078/D079
Trouble-
shooting
HDD mail receive data error
SC872
The machine detects that the HDD is not operating correctly at power
on.
The machine detects that the HDD is not operating correctly (can
neither read nor write) while processing incoming email.
B
HDD defective
The machine is turned off while the HDD is being accessed.
Do SP5832-007 to format the mail RX data on the HDD.
HDD mail send data error
An error is detected on the HDD immediately after the machine has been
turned on, or power has been turned off while the machine has used the
HDD.
SC873 B
1. Do SP5832-008 (Format HDD – Mail TX Data) to initialize the HDD.
2. Replace the HDD
Delete All error 1: HDD *GW
SC874 D
A data error was detected for the
HDD/NVRAM after the Delete All
option was used.
Note: The source of this error is the
Data Overwrite Security Unit running
from an SD card.
Turn the main switch off/on
and try the operation again.
Install the Data Overwrite
Security Unit again.
HDD defective
Delete All error 2: Data area *GW
SC875 D
An error occurred while the machine
deleted data from the HDD.
Note: The source of this error is the
Data Overwrite Security Unit D377
running from an SD card.
Cycle the machine off/on.
Try the operation again.
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Rev. 05/2008
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