EPSON AcuLaser CX11/CX11F Revision B
TROUBLESHOOTING Fax Function 288
3.6 Fax Function
3.6.1 Troubleshooting by Panel Message
Table 3-15. Fax Error Messages and the Remedies
Error Message Description Remedy
Fax Error Fax unit failure
• An error occurs while performing R/W check of SDRAM at power-on
• Failed to write into Flash Memory for fax unit.
• An error occurs while performing SUM check of Flash Memory at
power-on
• Detects an error in MODEM of fax unit
Reboot the product to check if the error recurs. If the error recurs, the fax unit is faulty and servicing
is required.
Fax Communication
Error
This message is displayed when the product failed to send/receive a fax
normally for some reason.
Check the followings for any problem and perform corrective actions if required.
• Connection status of the telephone line
• Current Fax Settings in Setup Mode
If the error still occurs frequently even after checking and performing corrective actions for the above
items, reboot the product in "Maintenance mode" with reference to “3.6.4.2 Log Information”
(p295), and print "Activity Report" or "Fax Setting List". Check the error code printed on the report
or list. See Section “7.7.2 Error List” (p659) for the information on the error, and perform
corresponding corrective actions.
Set Document to ADF This error occurs if paper size is set to "Legal" when sending a fax with
the ADF is in the conditions listed below. Because feeding/scanning the
"Legal" size is available only with the ADF due to the specification.
• No document is loaded on the ADF
• The ADF is open
• The ADF Cover is open
Check the condition of the ADF Unit, or load the document on the ADF and resume the sending
operation.If the error occurs even when the ADF unit condition and paper setting are correct, it may
be caused by sensor failure. Check the following sensors and replace them if necessary.
• ADF COVER Sensor
• ADF Sensor
• DOC Sensor
Report Print Error When one of the following items in "Printing Report" menu, which is
activated by pressing [Advanced] button in fax mode, is executed, the
message is displayed if no corresponding information exist.
• Speed Dial List
• Memory Job Info
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Cannot Send when
Receiving
This message is displayed when attempting to send a fax during receiving
a fax is in progress.
Send the fax after the receiving job is finished.
Cannot Fax cause of
Power Off Report
This message is displayed if an unprinted power-off report exists when
attempting to send a fax.
Wait for the power-off report to be printed out and then resume the sending operaion.
If the power is turned off with unprinted data stored in the memory, a power-off report is
printed out automatically the next time the power is turned on.
C H E C K
P O I N T
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