EPSON AcuLaser CX11/CX11F Revision B
TROUBLESHOOTING Printer 183
FIP-28
 Panel Message
îš„ Jam E
 Possible parts that caused the error
 Troubleshooting
îš„ ROLL ASSY TURN 500 îš„ HOLDER ASSY RETARD 500
îš„ ROLL ASSY FEED 500 îš„ ROLL PINCH A
îš„ ROLL PINCH B îš„ ROLL ASSY-PRE REGI
îš„ ROLL-PINCH îš„ ACTUATOR-REGI
îš„ SENSOR REGI îš„ HARNESS-ASSY P/H1
îš„ HARNESS-ASSY P/H2 îš„ PWBA MCU
îš„ LV/HVPS îš„ MOTOR-PH
îš„ HARNESS ASSY MAIN îš„ CLUTCH ASSY PRE REGI
Step Check Yes No
1
Check of Feeder attachment on printer
Remove the Feeder and re-attach, then made a
test print.
Does the error recur?
Go to Step [2]. End of procedure
2
Check of the paper
Is the paper loaded in the paper tray wrinkled or
torn?
Replace with
new, dry paper.
Go to Step [3].
3
Paper size setting check
Does the size of the paper in use match the size
of the paper set on the control panel?
Go to Step [5]. Change the paper
size setting, and
proceed to step
[4].
4
Does the error recur when a test print is
made?
Go to Step [5]. End of procedure
5
Shape and operation check of ROLL ASSY
of Feeder section
Open COVER-REAR 500 of Feeder.
Are ROLL ASSY TURN 500, HOLDER ASSY
RETARD 500, ROLL ASSY FEED 500 and
other parts attached correctly?
Also, do these parts rotate smoothly without
any dirt or damage?
Turn by hand to check.
Go to Step [6]. Replace ROLL
ASSY in
question.
6
Shape and operation check of ROLL PINCH
A and ROLL PINCH B of Tray1 Feeder
Open COVER-REAR 500.
Are ROLL PINCH A and ROLL PINCH B
attached correctly?
Also, do these parts rotate smoothly without
any dirt or damage?
Turn by hand to check.
Go to Step [7]. Replace ROLL
PINCH in
question.
7
Shape and operation check of ROLL ASSY-
PRE REGI and ROLL-PINCH
Open CHUTE ASSY-REAR.
Are ROLL ASSY-PRE REGI and ROLL-
PINCH attached correctly?
Also, do these parts rotate smoothly without
any dirt or damage?
Turn by hand to check.
Go to Step [8]. Replace ROLL in
question.
8
Does the error recur when a test print is
made?
Go to Step [9]. End of procedure
9
Check of paper position
Is the leading edge of the paper passing through
PRE REGI ROLL?
Go to Step [10]. Go to Step [22].
10
Operation check of ACTUATOR-REGI
Does ACTUATOR-REGI move smoothly
without any damage? Does it enter the sensor
sensing area when there is paper? Does it leave
the sensor sensing area when there is no paper?
Go to Step [11]. Replace
ACTUATOR-
REGI. (p.360)
Step Check Yes No
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