EPSON AcuLaser CX11/CX11F Revision B
TROUBLESHOOTING Printer 186
FIP-29
 Panel Message
îš„ Jam E
 Possible parts that caused the error
 Troubleshooting
îš„ ROLL ASSY PRE-REGI îš„ ROLL-PINCH
îš„ ROLL-REGI METAL îš„ ROLL REGI RUBBER
îš„ ACTUATOR-REGI îš„ SENSOR REGI
îš„ MOTOR-PH îš„ HARNESS-ASSY P/H1
îš„ HARNESS-ASSY P/H2 îš„ PWBA MCU
îš„ LV/HVPS îš„ HARNESS ASSY MAIN
Step Check Yes No
1
Paper size check
Is the paper size compliant with the
specifications?
Go to Step[2]. Use paper of size
compliant with
the
specifications.
2
Paper size setting check
Does the size of the paper in use match the size
of the paper set on the control panel?
Go to Step[4]. Change the paper
size setting, and
proceed to step
[3].
3
Does the error recur when a test print is
made by dialog operations?
Go to Step[4]. End of procedure
4
Shape and operation check of ROLL ASSY
PRE-REGI and ROLL-PINCH
Open CHUTE ASSY-REAR.
Are ROLL ASSY PRE-REGI and ROLL-
PINCH attached correctly?
Also, do these parts rotate smoothly without
any dirt or damage?
Turn by hand to check.
Go to Step[5]. Replace or re-
attach ROLL in
question.
5
Shape and operation check of ROLL-REGI
METAL and ROLL REGI RUBBER
Open CHUTE ASSY-REAR.
Are the ROLL-REGI and ROLL REGI
RUBBER attached correctly?
Also, do these parts rotate smoothly without
any dirt or damage?
Turn by hand to check.
Go to Step[6]. Replace or re-
attach ROLL in
question.
6
Operation check of ACTUATOR-REGI
Does ACTUATOR-REGI move smoothly
without any damage? Does ACTUATOR-
REGI enter the sensor sensing area when there
is paper? Does it leave the sensor sensing area
when there is no paper?
Go to Step[7]. Replace
ACTUATOR-
REGI. (p.360)
7
Operation check of SENSOR REGI
The voltage of P408-12 ↔ P408-11 on PWBA
MCU is 0 VDC when ACTUATOR REGI
enters the sensing area of SENSOR REGI, and
is 5 VDC when it leaves the sensing area?
Go to Step[8]. Go to Step[11].
8
24 VDC power supply check to MOTOR-PH
The voltage of P409-6 ↔ P409-5 on PWBA
MCU is 24 VDC?
Go to Step[9]. Go to Step[14].
9
Continuity check of HARNESS-ASSY P/H1
Disconnect P/J405 and P/J604 from PWBA
MCU.
Do all of the wiring below have normal
continuity?
J409-1 ↔ P604-6
J409-2 ↔ P604-5
J409-3 ↔ P604-4
J409-4 ↔ P604-3
J409-5 ↔ P604-2
J409-6 ↔ P604-1
Go to Step[10]. Replace
HARNESS-
ASSY P/H1.
10
Check after replacement of MOTOR-PH
Replace MOTOR-PH. (p.362)
Does the error recur when the power is turned
ON?
Replace PWBA
MCU. (p.432)
End of procedure
Step Check Yes No
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