Cobalt 8.1 - 20181029
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Troubleshooting - FAQ
Here are some situations that you may run into. If these don't solve the issue, contact support at ETC
Technical Services 24/7.
Troubleshooting - Console Keys do not respond
Console is not responding to key presses
If a key gets mechanically stuck it will seem like the console is not responding - however mouse and
keyboard will still work.
• Try pressing ESC twice and test again.
Troubleshooting - Lights Are Not Responding
Lights (dimmers, devices) are connected and they are not responding.
• Have you reset the console properly? See Reset the system.
• Is the device powered properly?
• Is the device set to receive the protocol you have set the board to transmit?
• Is the device receiving a signal from the console?
• Is the device set to the right channel address?
• Is there a light source connected to the device?
• Is it a lamp failure?
• Is the device circuit breaker thrown?
If nothing works you may want to use a DMX tester to check that there is DMX at the receiving
devices.
Troubleshooting - Flickers
A Dimmer/device with start address below ~200 flickers or drops out at semi-
regular intervals.
• Turn off RDM at the DMX port it is plugged into using system settings/GCE.
If this stops flicker then device is not fully compliant with the DMX spec, inform supplier so
they can fix.
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