iPECS eMG80 & eMG800 & UCP
Administration and Programming Manual Issue 1.6
493
4.4.9.10 Customer Call Routing Table - PGM 228
Selecting CCR Table will display the Customer Call Routing data entry page. Enter an index to
select the appropriate CCR Table and click [Load] to modify the table. Click [Save] button after
changing Value.
Figure 4.4.9.10-1 Customer Call Routing Table
The system incorporates IVR (Interactive Voice Response) capabilities called CCR (Customer
Call Routing). After, or during a VSF Announcement, the caller may dial digits to select a
destination or route for the call. The CCR Table defines the destination type and value associated
with the digit dialed by the caller in response to the index, a VSF Announcement (01-70). The
available destinations are shown in Table 4.4.9.10-1 below.
Up to 70 single-level Audio Text menus may be assigned or, multi-level menu structures
(maximum 70 levels) can be established using one menu as a destination for the previous level.
Each CCR announcement can have re-route destination – Busy / Error / No Answer case.
Each re-routed destination types are Tone / Attendant / Station Group / VSF Announcement
number.
The table includes a “CCR 1 Digit Only” option. When this option is enabled, the system will
accept only a single digit as the entry. When the option is OFF, the caller can dial multiple digits
that are accepted as DISA dialing.
Temporary announcement can be used in holiday, or emergency case.
When Temporary Announcement Usage is set to ON, programmed Temp Announcement is
played instead of CCR table announcement.
This Temporary Announcement can be set also by Remote Access - by using [Remote Access to
Mobile Extension] feature.
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