iPECS UCP - 2.7.12 Supervisors; 2.7.12.1 Agent Call Monitor

iPECS eMG80 & eMG800 & UCP
Administration and Programming Manual Issue 1.6
31
Table 3.3.2.5-1 FLEXIBLE NUMBERING PLAN PART A (PGM 106)
BTN DISPLAY FEATURE DEFAULT
24
ACCNT CODE WITH BIN
ENTER NEW #:568
Dial code for entering an Account code. 568
Table 3.3.2.5-2 FLEXIBLE NUMBERING PLAN PART B (PGM 107)
BTN DISPLAY FEATURE DEFAULT
1
WALKING COS
ENTER NEW #:569
Dial code to activate Walking Class-of-
Service.
569
2
ACD AGENT ON/OFF DUTY
ENTER NEW #:571
Dial code to toggle ACD Agent or
Supervisor ON and OFF duty.
571
3
ACD SUPERVISOR LOGIN
ENTER NEW #:572
Supervisor login dial code. 572
4
ACD SUPERVISOR LOGOUT
ENTER NEW #:573
Supervisor logout dial code. 573
5
ACD HELP CODE
ENTER NEW #:574
Agent code requesting Supervisor help
and Supervisor Help request Response
code.
574
6
ACD CALLS IN QUEUE
ENTER NEW #:575
Dial code to display calls in queue. 575
7
ACD SUPERVISOR STATUS
ENTER NEW #:576
Dial code to display group status. 576
8
ACD SUPERVISOR MONITOR
ENTER NEW #:577
Dial code to activate Supervisor monitor. 577
9
ACD REROUTE QCALL ANS
ENTER NEW #:578
Dial code to reroute call after answer. 578
10
ACD REROUTE QCALL NO AN
ENTER NEW #:579
Dial code to reroute call prior to answer. 579
11
CAMP-ON ANSWER
ENTER NEW #:621
Dial code to answer a Camped On call. 621
12
CALL PARK LOCATIONS
START#:#601-#619
Dial code to place/retrieve a call in a
Park location.
eMG80:#601~#619
eMG800:#601~#800
13
STA GRP PILOT NUMBER
START #:401-440
Station group pilot numbers. eMG80:401~440
eMG800:401~500