iPECS eMG80 & eMG800 & UCP
Administration and Programming Manual Issue 1.6
412
Figure 4.4.6.3-2 ACD Group Attributes
Table 4.4.6.3-2 ACD GROUP ATTRIBUTES
ATTRIBUTE DESCRIPTION RANGE DEFAULT
VSF Announce 1
Timer
If all stations in the group are busy when a call is
offered, the call may continue to wait (queue) for an
available station. If the queue period exceeds the VSF
Announce 1 Timer, the call is sent to a VSF
announcement. If the timer is set to 000, the call will
receive the first announcement, in full, prior to the hunt
process (guaranteed announcement).
000~999
(seconds)
015
Guar-Annc (Timer 0)
Wait If Busy
When a call assigned to receive a guaranteed
announcement arrives and all channels are busy, the
call may wait with Ring back until a channel is available
(ON) or bypass the announcement. (OFF)
OFF
ON
ON
VSF Announce 2
Timer
After the 1st announcement, a 2nd timer is activated. At
expiration, if the call remains queued to the group, the
call is sent to the assigned 2nd VSF announcement.
000~999
(seconds)
000
VSF Announce 1
Location
Each Station Group can be assigned an announcement,
which is played if the call remains queued beyond the
VSF Announce 1 Timer duration. The announcement
location is a VSF announcement number. An entry of 00
indicates no announcement.
00~200 00: none
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