iPECS UCP - Page 428

iPECS eMG80 & eMG800 & UCP
Administration and Programming Manual Issue 1.6
413
Table 4.4.6.3-2 ACD GROUP ATTRIBUTES
ATTRIBUTE DESCRIPTION RANGE DEFAULT
VSF Announce 1
Auto Drop
If this attribute is selected, the call will drop after the 1st
VSF announcement
VSF Announce 2
Location
The Station Group can be assigned a 2nd
announcement, which is played if the call remains
queued beyond the VSF Announce 2 Timer duration.
The announcement location is a VSF announcement
number. An entry of 00 indicates no announcement.
00~200 00: none
VSF Announce 2
Auto Drop
If this attribute is selected, the call will drop after the 2nd
VSF announcement
VSF Announce 2
Repeat Timer
The 2nd announcement can be repeated to calls that
remain in queue at intervals of the VSF Announce 2
Repeat Timer. Note repeating must be “ON” under VSF
Announce 2 Repeat below.
000~999
(seconds)
000
VSF Announce 2
Repeat
After the 2nd announcement, if the call remains queued
to the group, the 2nd VSF announcement can be
repeated at the VSF Announce 2 Repeat Timer interval.
OFF
ON
OFF
Overflow Destination
A call to the group will continue to route through the
group until answered or all group members have been
tried. The call will queue to the group or route to the
assigned Overflow Destination. If VSF Announce is
assigned, Auto Drop is available.
STA/NET or Station
Group/
VSF
Announcement/
Auto Drop/
System SPD
Overflow Timer
A call to a group will remain queued to the group or be
sent to the assigned Overflow Destination after
expiration of the Overflow Timer
000~600
(seconds)
180
Wrap-Up Timer
After terminating a group call, a Station Group member
will be maintained in a busy state for the duration of the
Wrap-Up timer.
000~999
(seconds)
002
ACD No Answer
Timer
Calls to an agent in the group are directed to the
station, if unanswered in the NO ANSWER TIMER, the
call can be routed another agent
00-99
(seconds)
00
REPT No Member
If a call is received and no members are on-duty, an
ICM call will return re-order tone, while a CO/IP call will
be routed to the overflow destination.
OFF
ON
OFF
Music Source
A Music source can be assigned so that calls to the
group will receive audio from the assigned source in
place of ring-back tone while in queue.
Ring back tone/
Internal Music/
External Music/
VSF MOH/
SLT MOH1~5/
VSF MOH2~3
Internal Music
ACD Warning Tone
An ACD supervisor can monitor agent conversations. A
warning tone can be provided to the agent and
connected party when the supervisor activates the
monitor feature.
OFF
ON
OFF
Alternate Destination
When a call comes into the group and there are no
group members available, the call will be routed to the
assigned Alternate Destination.
STA/NET or Station
Group,
System SPD
....