iPECS UCP - Page 429

iPECS eMG80 & eMG800 & UCP
Administration and Programming Manual Issue 1.6
414
Table 4.4.6.3-2 ACD GROUP ATTRIBUTES
ATTRIBUTE DESCRIPTION RANGE DEFAULT
Supervisor Timer
When calls have been in queue longer than the
Supervisor Timer, the ACD supervisor is notified by a
display of the longest queue time.
000~999
(seconds)
030
Supervisor Call
Count
When the number of calls in queue exceeds the
Supervisor Call Count, the ACD Supervisor is notified
by a display of queued calls.
00~99 00
Maximum Queued
Call Counter
When the number of calls queued to the group match
this parameter, new calls will receive error tone and be
disconnected after the VSF Announcement 1, if
assigned, is played.
00-99 99
Supervisor 1 to 5
Any valid iPECS IP or LDP Phone with display can be
assigned as a Supervisor, max. 5 ACD Supervisors.
Station
ACD DND Wrap
Timer
This parameter sets the duration a station will receive
ring before the system places the station in ACD DND
and unavailable for group calls. A setting of ‘00’
disables automatic ACD DND.
002~200
(Sec.)
010
Entered Caller ID
ICLID Usage
Within 5 seconds of a guaranteed announcement, the
caller may dial digits as an ICLID. The user-dialed digits
are compared to the ICLID Table entries, for routing or,
for a single dialed digit, to the ACD CCR table below.
OFF
ON
OFF
Forward Member
Calls
A member activating Call Forward may be placed in an
unavailable state for Station group calls (ON). When
OFF, group calls are sent to the member as normal.
OFF : no FWD
ON : FWD
ON
Group Name An ACD group name can be designated. Max. 12 characters
CIQ Route 1
When an ACD call is queued, the caller may be allowed
to dial a digit to exit the queue and route to another
destination. The alternate destination is based on the
user-dialed digit and can be a station, Station group,
system-speed bin, or network station. Dial the digit
below for the type of destination and enter the value
associated with the destination.
1: Enter a station number.
2: Enter a Station group number.
3: Enter a system speed bin.
4: Enter a network station number
Not selected
CIQ Route 2
CIQ Route 3
CIQ Route 4
CIQ Route 5
CIQ Route 6
CIQ Route 7
CIQ Route 8
CIQ Route 9
CIQ Route 0
ZAP Tone
Agents using a headset can have ACD calls connected
to them automatically preceded by a tone (Zap tone).
OFF
ON
OFF
CIQ Announcement
If enabled, queued callers receive the CIQ message
(You are # in queue) after the 1
st
and 2
nd
announcement.
OFF
ON
OFF
Mailbox Message
Wait Station
When an ACD call overflows or routes to the VM group,
a station number is used to identify the Mailbox for the
ACD group messages
Station number
Mailbox Password
The password associated with an ACD group Mailbox is
defined here. The password is used in conjunction with
the ACD group Mailbox as with a normal station.
Max. 12 digits