iPECS UCP - Page 430

iPECS eMG80 & eMG800 & UCP
Administration and Programming Manual Issue 1.6
415
Table 4.4.6.3-2 ACD GROUP ATTRIBUTES
ATTRIBUTE DESCRIPTION RANGE DEFAULT
CIQ Display To
Agent - Mode
When an ACD call is in queue, the Call in queue
information is displayed in the LCD of agent and
supervisor phones.
OFF
ON
OFF
CIQ #1 Page Alert -
Threshold
If the queued call count exceeds the threshold, the
system plays the CIQ #1 Announcement to the CIQ #1
Page Zone after the CIQ #1 Announcement Delay
Timer. The announcement is repeated at intervals of the
CIQ #1 Announcement Repeat Timer.
00-99 10
CIQ #1 Page Alert –
Announcement
Location
VSF announcement number for the CIQ #1
Announcement.
00-200 0
CIQ #1 Page Alert –
Page Zone
Page Zone to receive CIQ #1 Announcement.
eMG80:00~15 or
00-40/
eMG800:0~105/
UCP:0~105
00
CIQ #1 Page Alert -
Delay Time
Delay timer for CIQ #1 Announcement 000-180 015
CIQ #1 Page Alert -
Repeat Time
Interval for repeating the CIQ #1 Announcement. 000-180 045
CIQ #2 Page Alert -
Threshold
If the queued call count exceeds the threshold, the
system plays the CIQ #2 Announcement to the CIQ #2
Page Zone after the CIQ #2 Announcement Delay
Timer. The announcement is repeated at intervals of the
CIQ #2 Announcement Repeat Timer.
00-99 20
CIQ #2 Page Alert -
Announcement
Location
VSF announcement number for the CIQ #2
Announcement.
00-200 0
CIQ #2 Page Alert –
Page Zone
Page Zone to receive CIQ #2 Announcement.
eMG80:00~15 or
00-40/
eMG800:0~105/
UCP:0~105
00
CIQ #2 Page Alert -
Delay Time
Delay timer for CIQ #2 Announcement 000-180 015
CIQ #2 Page Alert -
Repeat Time
Interval for repeating the CIQ #2 Announcement. 000-180 025
CIQ #3 Page Alert -
Threshold
If the queued call count exceeds the threshold, the
system plays the CIQ #3 Announcement to the CIQ #3
Page Zone after the CIQ #3 Announcement Delay
Timer. The announcement is repeated at intervals of the
CIQ #3 Announcement Repeat Timer.
00-99 30
CIQ #3 Page Alert -
Announcement
Location
VSF announcement number for the CIQ #3
Announcement.
00-200 0
CIQ #3 Page Alert -
Page
Zone
Page Zone to receive the CIQ #3 Announcement.
eMG80:00~15 or
00-40/
eMG800:0~105
UCP:0~105
00
CIQ #3 Page Alert -
Delay Time
Delay timer for the CIQ #3 Announcement 000-180 015