iPECS UCP - Page 170

iPECS eMG80 & eMG800 & UCP
Administration and Programming Manual Issue 1.6
155
Table 3.3.7.2-2 STATION GROUP ATTRIBUTES — UCD/ACD GROUPS (PGM 191)
BTN − ATTRIBUTE/DISPLAY DESCRIPTION RANGE DEFAULT
24-16
CIQ #3 THRESHOLD
(00-99) : 30
If the queued call count exceeds the
threshold, the system plays the CIQ #3
Announcement (button 17 below) to
the CIQ #3 Page Zone (button 18
below) after the CIQ #3 Announcement
Delay Timer (button 19 below).
Announcements are repeated at
intervals of the CIQ #3 Announcement
Repeat Timer (button 20 below).
00-99 30
24-17
CIQ #3 ANNC LOC
VSF ANNC .. (00-200)
VSF announcement number for the
CIQ #3 Announcement.
00-200 …
24-18
CIQ #3 PAGE ZONE
(00-40) : 00
Page Zone to receive CIQ #3
Announcement.
eMG80:00~15
or 00~40,
eMG800:0~105
00
24-19
CIQ #3 ANNC DELAY TMR
(000-180) : 015
Delay timer for CIQ #3 Announcement. 000-180 015
24-20
CIQ #3 ANNC REPEAT TMR
(000-180) : 005
Interval for repeating the CIQ #3
Announcement.
000-180 005
24-21
CIQ MENT ON/OFF
(1:ON/0:OFF) : OFF
If enabled, queued callers receive the
CIQ message (You are # in queue)
after the 1
st
and 2
nd
announcement.
0: OFF
1: ON
OFF
24-22
ACD NO ANS TMR
(000-180) : 000
Calls to an agent in the group are
directed to the station, if unanswered in
the NO ANSWER TIMER, the call is
routed to another agent.
000-180 000
24-23
ACD 403 MBR FORWARD
(1 : ON/ 0: OFF) : ON
A member activating Call Forward may
be placed in an unavailable state for
hunt group calls (ON). When OFF,
group calls are sent to the member as
normal.
0: OFF
1: ON
ON
24-24-
1
ACD 403 FORCED DEST
S/H/V/SPD (DIAL 1-4)
When a call is delivered to the group
the system can redirect the call to the
Forced destination, if enabled under
button 24-5 above.
1-4
(1:Station
2:Station group
3:VSF
Announce
4:System
speed)
-
24-24-
2
ACD Q CALL INDI
0(OFF)1(R/LED)2(LED):0
If there are queued group calls, the
queuing indication can be served to
group members by Mute Ring and LED
button flashing.
0:OFF
1:RING& LED
2: LED only
OFF