iPECS UCP - Page 167

iPECS eMG80 & eMG800 & UCP
Administration and Programming Manual Issue 1.6
152
Table 3.3.7.2-2 STATION GROUP ATTRIBUTES — UCD/ACD GROUPS (PGM 191)
BTN − ATTRIBUTE/DISPLAY DESCRIPTION RANGE DEFAULT
10
ACD 403 RPT NO MEMBER
(1 : ON/ 0: OFF) : OFF
If a call is received and no members
are on-duty, an ICM call will return re-
order tone, while a CO/IP call will be
routed to overflow destination.
0: OFF
1: ON
OFF
11
ACD 403 MUSIC SRC
(00– 10) : 01
A Music source can be assigned so
that calls to the group will receive
audio from the assigned source in
place of ring-back tone while in Queue.
00: Ring-back
01: INT Music
02: EXT Music
03: VSF MOH
04: SLT MOH1
05: SLT MOH2
06: SLT MOH3
07: SLT MOH4
08: SLT MOH5
09: VSF MOH2
10: VSF MOH3
01
12
ACD 403 ACD WARN TONE
(1 : ON/ 0: OFF) : OFF
An ACD supervisor can monitor agent
conversations. A warning tone can be
provided to the agent and connected
party when the supervisor activates the
monitor feature.
0: OFF
1: ON
OFF
13
ACD 403 ALTER DEST
S/H/SPD (Dial 1-3)
When a call comes into the group and
there are no group members available,
the call will be routed to the assigned
alternate destination.
1-3
(1:Station
2:Station group
3:System
speed)
....
14
ACD 403 SP-VISOR TMR
(000-999) : 030
When calls have been in queue longer
than the Supervisor Timer, the ACD
supervisor is notified by a display of
the longest queue time.
000~999
(seconds)
030
15
ACD 403 SP-VISOR C-CNT
(00-99) : 00
When the number of calls in queue
exceeds the Supervisor Call Counts,
the ACD Supervisor is notified by a
display of queued calls count.
00~99 00
16
WAIT IF 1ST ANNC BUSY
(1:ON/0:OFF): ON
When a call assigned to receive an
announcement arrives and all channels
are busy, the call may wait with Ring
back until a channel is available (ON)
or bypass the announcement.
0: OFF
1: ON
ON
17
ACD 403 MAX QUE C-CNT
(00-99) : 99
When the number of calls queued to
the group match this parameter, new
calls will receive error tone and be
disconnected after the VSF AA
announcement, if assigned, is played.
00-99 99
18
ACD 403 SUPERVISOR
…. …. …. ….
Any valid IP Phone can be assigned as
a Supervisor, max. 5 ACD Supervisors.
Station ....