iPECS UCP - 3.3 Intercom (ICM) Call

iPECS eMG80 & eMG800 & UCP
Administration and Programming Manual Issue 1.6
270
Table 4.4.2.2-1 Common Attributes
ATTRIBUTE DESCRIPTION RANGE DEFAULT
Prime Line
This feature enables Delayed Prime Line (Idle Line) activation;
see the title “Idle Line Selection (121)” and “System data:
System timer: Prime Line Delay timer (180~182 & 186)”.
HOT
WARM
WARM
Auto ACD DND
If an Agent does not answer an ACD call in the ACD No
Answer timer, the Agent enters an Unavailable state with the
Reason code entered here. The reason code is sent in ACD
Event messages.
None
#, *, 1~9
NONE
Forward if OOS
If a station is Out-of-Service and has previously forwarded
calls, the system will forward the calls to the previous
destination if enabled here.
OFF
ON
OFF
LDT Table Index
LCR operation for the station will employ the LDT Table index
defined by this entry.
eMG80: 1-10
eMG800:1-32
UCP:1-32
1
LDT Zone number
If the LDT Zone Number of a LDT table (LCR LDT(221)) is
equal to this value, the LDT table is available to this station.
1-100 1
Mobile (Web)
Client Service
When enabled, the station can activate call back from the
Station Web portal.
Disable,
Enable
Disable
Click to call
service
To use click call application, it should be enabled.
Disable,
Enable
Disable
MS Lync RCC
service
To use MS Lync RCC, it should be enabled.
Disable,
Enable
Disable
MSN Wait
When a call that is corresponding to a MSN Telephone
Number comes in to system, the call is basically routed to idle
stations that have free MSN button that is assigned for the
corresponding Telephone Number. And also the call can be
routed to busy stations in the following condition.
OFF : if a keyset is in a busy status, cannot receive incoming
MSN Telephone Number corresponding call even though it
has a free(idle) corresponding MSN LOOP Button
ON : if a keyset is in a busy status, can receive incoming MSN
Telephone Number corresponding call if it has a free(idle)
corresponding MSN LOOP Button.
OFF
ON
OFF
DID Restriction
A call routed using DID normally routes to the appropriate
station. If desired, a Station can be restricted from receiving
DID calls.
OFF
ON
OFF
DISA Restriction
A call routed using DISA normally routes to the appropriate
station. If desired, a Station can be restricted from receiving
DISA calls.
OFF
ON
OFF
Pre-Selected Msg
DND
When the user activates Pre-Selected or Custom Messages,
the system can automatically activate DND for the station so
that the station will not receive ring and the call is routed
based on the DND treatment.
OFF
ON
OFF
Voice Attributes
Page Access
Stations must be allowed Page access to send a page over
the system’s Paging facilities.
OFF
ON
OFF
Forced hands
Free Mode
When placing an intercom call, a user can change the ICM
signaling mode, Tone Ring to Hands free answer mode or HF
Answer to Tone Ring.
OFF
ON
OFF
Group Listening
Enables Group Listen feature, audio is sent to both the
Disable
Enable