Operating Instructions Scanner Reference
101
Troubleshooting
This section contains advice on what to do if you have problems scanning an original or if the network
delivery scanner function does not work. Various messages that may appear on the control panel or
computer are listed, along with causes and suitable countermeasures.
When Scanning Is Not Performed as Expected
Status Causes and Solutions
The image cannot be scanned at all. The original was placed with the front and back reversed.
Make sure that the original orientation is correct. When
placed directly on the exposure glass, the side to be
scanned must face down. When fed via the ADF, the side
to be scanned must face up. ⇒ p.53 “Setting Originals”
The image is distorted or out of position. • The original was moved during scanning. Do not
move the original during scanning.
• The original was not pressed flat against the exposure
glass. Make sure that the original is pressed flat
against the exposure glass.
The image is scanned upside down. The original was placed upside down. Place the original
in the correct direction.
The scanned image is dirty. The exposure glass or the exposure glass cover is dirty.
Clean these parts. ⇒Maintenance Guide 1
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