Operating Instructions Scanner Reference
108
When the Error Message Is Displayed on the Computer
This section describes main possible causes and actions for error messages displayed on the computer
when the TWAIN driver is used.
Note
❒ If an error message that is not contained in this section appears, turn off the main power switch of
the machine, and then turn it on again. If the message is still shown after scanning is executed
again, note the content of the message and the error number (if listed in the table), and contact your
service representative. For information about how to turn off the main power switch, see p.111
“Powering Off the Machine”.
Message Causes and Solutions
[
Cannot connect to the scanner. Check the network Access
Mask settings in User Tools.
]
The access mask is set. Notify the network or scanner ad-
ministrator.
[
Cannot detect the paper size of the original. Specify the
scanning size.
]
• Place the original correctly.
• Specify the scan size.
• When placing an original directly on the exposure
glass, the opening/closing action of the ADF triggers
the automatic original size detection process. Raise
the ADF by more than 30 degrees.
[
Cannot find the scanner. Check if the scanner main power
is on.
]
Check whether the machine is connected to the network
correctly.
[
Cannot find the scanner used for the previous scan. An-
other scanner will be used instead.
]
Check whether the power switch of the previously used
scanner is turned on. Reselect the scanner.
[
Cannot save to the default file.
] The default file cannot be overwritten. Save to another
file.
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