• Insert the SD card into the machine's service slot instead of the SD slot on the side of the
operation panel.
* The part number of the SD card with 2 GBs that is registered as a service part is "B6455030".
** The part number of the SD card with 8 GBs that is registered as a service part is "B6455040".
2. Turn ON the main power.
3. Enter SP mode.
4. Specify the date that the problem occurred in SP5-858-101 (Start Date) by setting it to the
year-month-day calendar format.
• For example, if a problem occurred on February 1, 2015, the date should be set to
"20150201", as shown above.
• Be sure to confirm the date when the problem occurred before obtaining the logs.
5. Specify the number of days to collect the logs in SP5-858-102 (Days of Tracing).
• "2" is set by default, which is the minimum needed for investigating the problem.
• A value of "1" to "180" can be set.
6. Execute SP5-858-111 (Acquire All Info & Logs) to copy all of the log types to an SD card.
It is possible to obtain the logs separately by the following SPs.
SP Collectable Information and/or Logs
SP5-858-111
All of the information and logs that are collected by executing the SPs from
SP5-858-121 to SP5-858-145, and SMC.
SP5-858-121 Configuration page
SP5-858-122 Font page
SP5-858-123 Print settings list
SP5-858-124 Print Error log
SP5-858-131
Fax information (whether the fax destinations are included or not depends
on the setting of SP5-858-103.)
SP5-858-141 Controller log, engine log, operation panel log, FCU, and SMC.
SP5-858-142 Controller log
SP5-858-143 Engine log
SP5-858-144 Operation panel log
SP5-858-145 FCU log
Capturing the Device Logs
723
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