Ricoh MP C2504 User Manual

No. Type Error Name/Error Condition/Major Cause/Solution
SC878-02 D TPM error
An error occurred in either TPM or the TPM driver
TPM not operating correctly
Replace the controller board.
No. Type Error Name/Error Condition/Major Cause/Solution
SC878-03 D TCSD error
An error occurred in the TPM software stack.
• TPM, TPM software cannot start
• A file required by TPM is missing
Replace the controller board.
No. Type Error Name/Error Condition/Major Cause/Solution
SC878-20 D Random number test error
An error was detected when a random number table was generated
during a self-test. The random number table is generated by TPM (Trusted
Platform Module). The table generated by TPM failed the test.
• TPM (Trusted Platform Module) is a computer chip that can securely
store information used to authenticate the platform. This information
can include passwords, certificates, and encryption keys.
TPM is defective
• Turn the main power OFF/ON.
• Replace the controller board.
6. Troubleshooting
956

Ricoh MP C2504 Specifications

General

Print Technology	Laser
Functions	Print, Copy, Scan, Fax
Print Resolution	1200 x 1200 dpi
Scan Type	Flatbed, ADF
Max Scan Resolution	600 x 600 dpi
Copy Resolution	600 x 600 dpi
Max Paper Size	A3
Duplex Printing	Yes
Memory (RAM)	2 GB
Print Speed	25 ppm (A4)
Copy Speed	25 cpm (A4)
Fax Resolution	200 x 200 dpi
Paper Capacity	1200 sheets
Connectivity	USB, Ethernet, Wi-Fi
Dimensions	587 x 685 x 913 mm
Control Panel	9-inch Smart Operation Panel