Problem Causes Solutions
Received image is too light. The original of the
transmitted fax was printed
on paper that is too thin.
Ask the sender to reprint the original on
thicker paper, and then fax it again.
The image on the back side
of duplex copies has mottled
blank patches or is
smudged.
Missing patches and
smudges are caused by
moisture leaking from the
paper.
• Do not install the machine in
areas that are susceptible to low
temperature.
•
Use paper that has been stored
where temperature and humidity
conditions meet the limitations we
recommend. For details about the
paper storage conditions we
recommend, see "Paper Storage",
About This Machine.
Others
Problem Causes Solutions
All fax documents stored in
memory have been lost.
Those documents include
ones stored through
Memory Transmission/
Reception, Memory Lock, or
Substitute Reception.
When about one hour
passes after power to the
machine is turned off, all fax
documents stored in memory
are lost.
If any documents have been lost for this
reason, a Power Failure Report is
automatically printed when the
machine is turned on. If fax documents
stored for Memory Transmission have
been lost, check the destinations and
resend the documents. If fax documents
received through Memory, Memory
Lock or Substitute Reception have been
lost, ask the senders to resend the
documents. See p.62 "Turning Off
the Main Power / In the Event of
Power Failure".
When a correct password is
entered, you cannot print
documents that appear in
the Personal box or
Information box, or
transmit / print out stored
documents.
Documents are locked by a
security function if incorrect
passwords are entered a
certain number of times.
Contact your administrator.
When You Cannot Send or Receive Fax Messages As Wanted
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