When the TWAIN Driver Cannot Be Started
This section describes likely causes of and possible solutions for the TWAIN driver-related problems.
Problem Causes Solutions
The Scanner Properties
dialog box cannot be
displayed.
Advanced encryption has
been specified in the
extended security setting.
For details about the extended security
setting, contact your administrator.
When the Network Delivery Function Cannot Be Used
This section describes likely causes of and possible solutions for the network delivery function problems.
Problem Causes Solutions
Cannot use the network
delivery function.
The delivery software may
be an old version or a
security setting may be
specified.
Contact your administrator.
Cannot use the network
delivery function.
The network delivery
function setting is not correct.
Specify it correctly. See "Network
Settings Required to Use the Network
Delivery Scanner", Network and
System Settings Reference
.
When S/MIME Cannot Be Used
This section describes likely causes of and possible solutions for S/MIME-related problems.
Problem Causes Solutions
If several destinations are
selected for the
broadcasting sequence, the
data is sent over twice.
Encrypted e-mails are sent to
the destinations for which S/
MIME authentication is set,
and plain text e-mails are
sent to the destinations for
which S/MIME
authentication is not set.
Make sure S/MIME-authentication
destinations are separate from plain
text destinations.
Contact your administrator. For details
about destination settings.
When You Cannot Send Scanned Files
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