Message Causes Solutions
"No response from the
scanner."
The machine or client
computer is not connected to
the network correctly.
Check whether the machine or client
computer is connected to the network
correctly.
"No response from the
scanner."
The network is crowded. Wait for a while, and then try to
reconnect.
"Scanner is in use for other
function. Please wait."
A function of the machine
other than the Scanner
function is being used such
as the Copier function.
• Wait for a while, and then
reconnect.
•
Cancel the job in progress.
For example, press [Exit], and
then press the [Copy] key. Next,
press the [Clear/Stop] key. When
the message "The Clear / Stop
key was pressed. Are you sure
you want to stop scanning?"
appears, press [Stop].
"Scanner is not available on
the specified device."
The TWAIN scanner function
cannot be used on this
machine.
Contact your service representative.
"Scanner is not available.
Check the scanner
connection status."
The machine's main power
switch is off.
Turn on the main power switch.
"Scanner is not available.
Check the scanner
connection status."
The machine is not
connected to the network
correctly.
• Check whether the machine is
connected to the network
correctly.
•
Deselect the personal firewall
function of the client computer.
For details, see Windows Help.
• Use an application such as telnet
to make sure SNMPv1 or
SNMPv2 is set as the machine's
protocol. See "Remote
Maintenance Using telnet",
Network and System Settings
Reference
.
5. Troubleshooting When Using the Scanner Function
114
To Next Page
Loading...
