Aficio MP 2352 - Page 2087

Condition Cause Solution
After starting "User
Management Tool" or "Address
Management Tool" in
SmartDeviceMonitor for Admin
and entering the correct login
user name and password, a
message that an incorrect
password has been entered
appears.
"Restrict Use of Simple
Encryption" is not set correctly.
Alternatively, "SSL/TLS" has
been enabled although the
required certificate is not
installed in the computer.
Set "Restrict Use of Simple
Encryption" to [On].
Alternatively, enable "SSL/TLS",
install the server certificate in the
machine, and then install the
certificate in the computer.
See "Setting the SSL/TLS
Encryption Mode".
Cannot log in to the machine
using [Document Server (MFP):
Authentication/Encryption] in
DeskTopBinder.
"Restrict Use of Simple
Encryption" is not set correctly.
Alternatively, "SSL/TLS" has
been enabled although the
required certificate is not
installed in the computer.
Set "Restrict Use of Simple
Encryption" to [On].
Alternatively, enable "SSL/TLS",
install the server certificate in the
machine, and then install the
certificate in the computer.
See "Setting the SSL/TLS
Encryption Mode".
Cannot access the machine
using ScanRouter EX
Professional V3 / ScanRouter
EX Enterprise V2.
"Restrict Use of Simple
Encryption" is not set correctly.
Alternatively, "SSL/TLS" has
been enabled although the
required certificate is not
installed in the computer.
Set "Restrict Use of Simple
Encryption" to [On].
Alternatively, enable "SSL/TLS",
install the server certificate in the
machine, and then install the
certificate in the computer.
See "Setting the SSL/TLS
Encryption Mode".
Cannot connect to the
ScanRouter delivery software.
The ScanRouter delivery
software may not be supported
by the machine.
Update to the latest version of
the ScanRouter delivery
software.
Cannot access the machine
using ScanRouter EX
Professional V2.
ScanRouter EX Professional V2
does not support user
authentication.
ScanRouter EX Professional V2
does not support user
authentication.
Cannot log out when using the
copying or scanner functions.
The original has not been
scanned completely.
When the original has been
scanned completely, press [
],
remove the original, and then
log out.
9. Troubleshooting
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