Problem Causes Solutions
You cannot combine several
functions.
Selected functions cannot be
used together.
Check the combination of functions,
and then make the settings again. See
"Function Compatibility", Copy and
Document Server Reference .
When sorting, the pages are
divided into two blocks.
The memory became full in
the middle of sorting and the
pages were delivered in two
blocks.
In [Copier / Document Server
Features], under [Input / Output], set
[Memory Full Auto Scan Restart] to
[Off].
The copy is grayed out or a
text pattern appears in the
background of the copy.
You have copied a copy-
guarded document
protected from unauthorized
copying.
Check the document. For details about
how to prevent unauthorized copying
of the document, see "Preventing an
Unauthorized Copy", About This
Machine.
Images are skewed. The side fences in the paper
feed tray are not set
properly.
Make sure the side fences are set
properly. For details about how to set
the side fences, see "Changing the
Paper Size", About This Machine.
Images are skewed. The paper is feeding in at a
slant.
Load the paper correctly. See "Loading
Paper", About This Machine.
Edges of sheets are creased. The paper is damp. Use paper that has been stored in the
recommended temperature and
humidity conditions. See "Paper
Storage", About This Machine.
Edges of sheets are creased. You are using non-
recommended paper.
Use recommended paper. See
"Recommended Paper Sizes and
Types", About This Machine.
Sheets are feeding in
together, resulting in jams.
Sheets are sticking together. Fan the pages to loosen the paper
before loading it. Alternatively, feed
the paper one sheet at a time.
"Add Staples" message
appears and the Staple
function cannot be used.
The staple cartridge is not set
properly.
Make sure the staple cartridge is set
properly.
When You Cannot Make Copies As Wanted
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