Message Causes Solutions
"Check whether there are
any network problems."
[13-11]
Cannot access gatekeeper. • In [Facsimile Features], under
[Initial Settings], select [H.323
Settings], and then check that
Gatekeeper Address is correctly
programmed. You can also use
the Web Image Monitor for
confirmation. See Web Image
Monitor Help.
•
Contact the network
administrator.
"Check whether there are
any network problems."
[13-17]
Registering of user name is
rejected by SIP server.
• In [Facsimile Features], under
[Initial Settings], select [SIP
Settings], and then check that "SIP
Server IP Address" and "SIP User
Name" are correctly
programmed. You can also use
the Web Image Monitor for
confirmation. See Web Image
Monitor Help.
•
Contact the network
administrator.
"Check whether there are
any network problems."
[13-18]
Cannot access SIP server. • In [Facsimile Features], under
[Initial Settings], select [SIP
Settings], and then check that "SIP
Server IP Address" is correctly
programmed. You can also use
the Web Image Monitor for
confirmation. See Web Image
Monitor Help.
• Contact the network
administrator.
"Check whether there are
any network problems."
[13-24]
The password registered for
the SIP server is not the same
as the password registered
for this machine.
Contact your administrator.
3. Troubleshooting When Using the Facsimile Function
44