Message Causes Solutions
"Any of Login User Name,
Login Password or Driver
Encryption Key is incorrect."
The entered login user
name, password, or driver
encryption key was invalid.
• Check the login user name, login
password, and driver encryption
key.
•
Permission to use this function has
not been granted. Contact your
administrator.
"Call Service"
"Please call your service
representative."
An unrecoverable error has
occurred in the machine.
Contact your service representative.
"Cannot add any more
scanning mode."
The maximum number of
registerable scan modes has
been exceeded.
The maximum number of modes that
can be stored is 100. Delete unneeded
modes.
"Cannot connect to the
scanner. Check the network
Access Mask settings in User
Tools."
An access mask is set. Contact the network or scanner
administrator.
"Cannot detect the paper
size of the original. Specify
the scanning size."
The set original was
misaligned.
• Place the original correctly.
•
Specify the scan size.
• When placing an original directly
on the exposure glass, the lifting/
lowering action of the exposure
glass cover or ADF triggers the
automatic original size detection
process. Lift the exposure glass
cover or ADF by 30 degrees or
more.
"Cannot find "XXX" scanner
used for the previous scan.
"YYY" will be used instead."
("XXX" and "YYY" indicate
scanner names.)
The main power switch of
the previously used scanner
is not set to "On".
Check whether the main power switch
of the scanner used for the previous
scan is turned on.
Messages Displayed When Using the Scanner Function
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