Diagnostic information 2-131
5058-030
381.01 Sensor (front tamper HP) late jam
5 Check the MPF feed/lift motor for
proper operation.
When performing
motor tests, ensure
that all cover and
door interlock
switches are
overridden.
1. Enter the Diagnostics Menu.
2. Touch MOTOR TESTS.
3. Touch PRINTER MOTOR
TESTS.
4. Touch MPF feed/lift motor
(forward).
5. Touch MPF feed/lift motor
(reverse).
Does the motor rotate
normally?
Go to step 7. Go to step 6.
6 Check the MPF feed motor for
proper connection.
Is the above component
properly connected?
Replace the MPF tray feeder.
Go to “MPF tray feeder
removal” on page 4-122.
Replace the connections.
7 POR the machine, and print a
sample page using the MPF.
Does the error continue?
Replace the lower engine PCBA.
Go to “Lower engine PCBA
removal” on page 4-98.
Go to step 8.
Problem resolved
8 POR the machine, and print a
sample page using the MPF.
Does the error continue?
Replace the upper printer engine
PCBA.
Go to “Upper printer engine
PCBA removal” on page 4-181.
Problem resolved
Step Action and questions Yes No
1 Check the tamper mechanism by
moving it manually.
Does the above component
slide back and forth properly?
Go to step 2. Replace the media compiler unit
assembly. Go to
“Media
compiler unit assembly
removal” on page 4-294.
Step Action and questions Yes No