2-214 Service Manual
5058-030
910.02–910.07 Data communication error
939.00 RIP card assembly communication failure
31
Contact your next level of support. You will need the following information for them:
• Exact 900.xx error digits and complete error message
• Printed menu settings page
• Printed network settings page
• Device error log
• A sample print file If the error appears to be isolated to a single file
• File/Application used If the error is related to specific print file
• Device Operating System
• Driver used (PCL/PS)
• Frequency of the occurrence of the error
Step Action and questions Yes No
1 Upgrade the firmware.
Does the problem persist?
Go to step 2. Problem resolved
2
POR the machine.
Does the error continue?
Replace the upper printer engine
PCBA.
Go to “Upper printer engine
PCBA removal” on page 4-181.
Problem resolved
Step Action and questions Yes No
1 Perform a POR.
Does the error occur when the
power is turned off/on?
Go to step 2. Perform several print tests.
If the problem remains, then go to
step 2.
2
Turn the printer off for 60
seconds.
Does the error occur when the
power is turned off/on again?
Go to step 3. Problem solved.
3
Check the RIP PCBA for
connection.
Is the above sensor connected
properly?
Replace the RIP PCBA.
Go to “RIP PCBA removal” on
page 4-144.
Go to step 4.
Replace the connection.
4
Perform a print test. Go to
“PRINT TESTS” on page 3-22.
Does the error still occur?
Replace the lower engine PCBA.
Go to “Lower engine PCBA
removal” on page 4-98.
Go to step 5.
Problem solved.
5
Perform a print test. Go to
“PRINT TESTS” on page 3-22.
Does the error still occur?
Replace the upper printer engine
PCBA.
Go to “Upper printer engine
PCBA removal” on page 4-181.
Problem solved.
Step Action and questions Yes No
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