Diagnostic information 2-213
5058-030
19
Replace the modem. Restart the device.
Does the 900.xx error reoccur?
Go to step 31. Problem resolved
20
Run a fax job.
Does the 900.xx error reoccur?
Go to step 31. Go to step 21.
21
Are there any ISP (internal solutions port) options
installed?
Go to step 22. Problem resolved
22
Reinstall the first ISP option. Restart the device.
Does the 900.xx error reoccur?
Go to step 24. Go to step 23.
23
Run a job to test the option.
Does the 900.xx error reoccur?
Go to step 24. Go to step 26.
24
Upgrade the firmware. Contact your next level of
support for the correct firmware level to use.
Restart the printer to operating mode.
Does the 900.xx error reoccur?
Go to step 25. Problem resolved
25
Replace the faulty ISP option. Restart the device.
Does the 900.xx error reoccur?
Go to step 31. Go to step 26.
26
Are there any more ISP options to install? Go to step 27. Problem
resolved.
27
Install the next ISP option. Restart the device.
Does the 900.xx error reoccur?
Go to step 29. Go to step 28.
28
Run a job to test the option.
Does the 900.xx error reoccur?
Go to step 29. Go to step 26.
29
Upgrade the firmware. Contact your next level of
support for the correct firmware level to use.
Restart the printer to operating mode.
Does the 900.xx error reoccur?
Go to step 30. Go to step 26.
30
Replace the faulty ISP option. Restart the device.
Does the 900.xx error reoccur?
Go to step 31. Go to step 26.
Step Action and questions Yes No
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