2-210 Service Manual
5058-030
C. Collecting the settings from the menu settings page
Note: The menu settings page is different for each printer. For more information see the User’s Guide. Your
next level of support will tell you which page they want to see.
Copying the menu settings page from the Embedded Web Server (EWS)
Note: Make sure your printer is connected to a network or to a print server.
1. From a Web browser, type http://printer_IP_address, and then press Enter.
2. Click Settings, and then select one of the settings page from the links shown on the page.
3. Copy all information, and then save it as a text file.
4. E-mail the text file to your next level of support.
Printing the menu settings page
1. From the home screen, navigate to Reports > Menu Settings Page.
2. Print the menu settings page, and then use Scan to E-mail to send it to your next level of support.
D. Collecting information from the user
Ask the user for information about the following:
• Print job being run
• Operating system used
• Print driver used
• Other information on what was happening when the 9yy error occurred.
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