Diagnostic information 2-237
5058-030
After image (ghosting)
The ghost appears on the media which, may be the image from the previous page or part of the page currently
printing.
Step Check Yes No
1 Check the media condition.
Load new, dry, recommended media.
Reprint the defective image.
Does the problem remain?
Go to step 2. Problem
resolved
2
Check the four toner cartridges for proper installation.
Reprint the defective image.
Is the image density normal?
Problem solved. Replace any
empty toner
cartridges.
3
Check the heat belt and pressure roll in the fuser
assembly for scratches or defects.
CAUTION: The fuser assembly might be
hot. Allow the fuser assembly to cool.
Remove the fuser assembly.
Is there contamination or cracks on the heat belt
and/or pressure roll?
Replace the
fuser assembly.
Go to “Fuser
assembly
removal” on
page 4-78.
Go to step 4.
4
Check the upper printer engine PCBA for proper
connectivity. Disconnect and reconnect all appropriate
cables.
Replace the upper printer engine PCBA.
Go to “Upper printer engine PCBA removal” on
page 4-181.
Perform a print test. Go to “PRINT TESTS” on
page 3-22.
Does the problem remain?
Replace the RIP
PCBA.
Go to “RIP
PCBA removal”
on page 4-144.
Problem
resolved
Leading edge
Trailing edge
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