Diagnostic information 2-7
5058-030
31.xx Missing or
defective [color]
cartridge
Try one or more of the following:
1. Remove and reinstall the specified print cartridge.
For instructions on removing a print cartridge, touch More Information.
2. Touch Continue to clear the message.
Note: If the message is not cleared, then replace the defective print cartridge.
32.xx [color] cartridge
part number
unsupported by device
Remove the unsupported toner cartridge, and then install a supported one.
34 Incorrect paper size,
check [paper source]
Try one or more of the following:
• Load the appropriate paper or specialty media in the proper tray.
• Confirm that the wheel on Tray 1 is set to the paper size loaded in the tray.
Make sure the paper size matches the document you are trying to print.
• Touch Continue to clear the message and print using a different tray.
• Check the tray length and width guides and make sure the paper is loaded
properly in the tray.
• Make sure the correct paper size and type are specified on the Print Properties
or Print dialog settings.
• Check that the paper size is correctly set. For example, if the MP Feeder Size
is set to Universal, make sure the paper is large enough for the data being
printed.
• Cancel the print job.
34 Incorrect paper type,
check [paper source]
Try one or more of the following:
• Load the appropriate paper or specialty media in the proper tray.
• Confirm that the wheel on Tray 1 is set to the paper type loaded in the tray.
Make sure the paper type matches the document you are trying to print.
• Touch Continue to clear the message and print using a different tray.
• Check the tray length and width guides and make sure the paper is loaded
properly in the tray.
• Make sure the correct paper size and type are specified on the Print Properties
or Print dialog settings.
• Check that the paper type is correctly set. For example, if the MP Feeder Type
is set to Universal, then make sure the paper is large enough for the data being
printed.
• Cancel the print job.
35 Insufficient memory
to support Resource
Save feature
Try one or more of the following:
• Touch Continue to disable Resource Save and continue printing.
• To enable Resource Save after receiving this message, make sure the link
buffers are set to Auto, and then exit the menus to activate the link buffer
changes. When Ready appears, enable Resource Save.
• Install additional memory.
36 Printer service
required
Touch Continue to clear the message or contact customer support.
37 Insufficient memory
to collate job
Try one or more of the following:
• Touch Continue to print the portion of the job already stored and begin
collating the rest of the print job.
• Cancel the current print job.
37 Insufficient memory
for Flash Memory
Defragment operation
Try one or more of the following:
• Touch Continue to stop the defragment operation and continue printing.
• Delete fonts, macros, and other data in printer memory.
• Install additional printer memory.
37 Insufficient memory,
some Held Jobs were
deleted
The printer deleted some held jobs in order to process current jobs.
Touch Continue to clear the message.
User status and attendance messages
User primary message Explanation
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