Error Troubleshooting
Xerox Internal Use Only Phaser 7100 Service Manual 2-95
802.1x EAP Type Not Supported
A Fail signal, which indicates that the authentication method set in the printer cannot be processed,
was received from the “authentication device” switch that is physically connected to the printer via the
network.
Applicable Fault Code
• 016-401: 802.1x Authentication Method Mismatch (the authentication server does not support
the authentication method of the printer)
Initial Actions
• Power cycle the printer.
• If the problem persists, perform the following procedure
.
802.1x Authentication Failure by Timing Out
The authentication was timed-out because there was no response signal from the “authentication
device” switch that is physically connected to the printer via the network.
Applicable Fault Code
• 016-402: 802.1x Authentication Timeout (there was no response signal from the “authentication
device”)
Initial Actions
• Power cycle the printer.
• If the problem persists, perform the following procedure
.
Troubleshooting Procedure
Step Actions and Questions
1. Set the authentication method of the printer to be the same as the one set in the authentication
server.
2. Check the 802.1x authentication method from the Control Panel.
Troubleshooting Procedure
Step Actions and Questions
1. Check the switch settings and network connections of the [authentication device] switch that is
physically connected to the printer via the network and connect it properly.
2. If the problem persists, check the settings of the switch that the device is connected to and the
network connection.
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