Error Troubleshooting
Phaser 7100 Service Manual Xerox Internal Use Only2-218
SMB Protocol Error 4-024
Host not found.
Applicable Fault Code
• 027-564: SMB Protocol Error (4-024)
Initial Actions
• Power cycle the printer.
• If the problem persists, perform the following procedure.
Troubleshooting Procedure
Step Actions and Questions
1. Check whether the Authentication Server and the device is able to communicate through the
network. (Check for communication through port 137 (UDP), port 138 (UDP), and port 139 (TCP) by
checking the network cable, the TCP/IP settings, and etc.)
2. Check that SMB (TCP/IP) is already activated at the device.
a. Type the network address of the device in a web browser to display the CentreWare Internet
Services remote UI screen.
b. Select the [Properties] tab and select [Port Settings] from the properties list in the left frame.
c. Put a check mark on [Enabled] for [SMB] and check that the [TCP/IP] for [Transport Protocol]
also has a check mark.
3. If the Authentication Server is connected to the printer via a different subnet, check that the device
has been set to be able to resolve the address of the Authentication Server.
a. Enter the System Administrator screen on the device and check by To ol s > System Settings >
Connectivity & Network Setup > Remote Authentication / Directory Service > SMB Server
Settings > SMB Server Setup.
If By Domain &Server Names is set and the Server is specified by the NetBIOS Name.
Check whether the Authentication Server and the device is able to resolve the address via WINS
Server.
If By Domain &Server Names is set and the Server is specified by the FQDN Name.
Check whether the Authentication Server and the device is able to resolve the address via DNS
Server.
4. Check whether the NetBIOS over TCP/IP is enabled at the Authentication Server settings.
a. Right-click the My Network Places icon and select Properties.
b. Right-click the Local Area Connection icon and select Properties.
c. Select the General tab in the Local Area Connection Properties window, select Internet
Protocol (TCP/IP), and then click the Properties button.
d. Click the Advanced button in the Internet Protocol (TCP/IP) Properties window.
e. Select the WINS tab in the Advanced TCP/IP Settings window and check the NetBIOS
setting.
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