Error Troubleshooting
Phaser 7100 Service Manual Xerox Internal Use Only2-398
124-372/ 124-374
Controller Software error has occurred due to one of the following problems.
• IOT Controller software malfunction. The Paper Size data that is notified from the IOT is “0” while
the Tray status is other than “Broken” or “Pulled out” (Ready or Empty).
• The IOT Controller software has detected a fatal error. This may also occur when the system data
that is obtained within the Cont at start up is incorrect.(E.g. when AR64515 has occurred)
Although this occurs at the “Exit (Keep Log)” Diag Exit after the SysUser NV initialization or
performing the IOT NV write, it will not occur when using “Exit (Clear Log)”.
Applicable Fault Codes
• 124-372: IOT Controller software malfunction
• 124-374: IOT IM Device Driver Software Fail
Initial Actions
• Power cycle the printer.
• If the problem persists, perform the following procedure
.
124-373 IOT Manager SW Fail
This error occurs if the accounting mode is changed when there are stored documents. When changing
the accounting mode, print out and/or delete all the stored documents to clear them before changing
the accounting mode.
Applicable Fault Code
• 124-373: IOT Manager Software Fail
Initial Actions
• Power cycle the printer.
• If the problem persists, perform the following procedure
.
Troubleshooting Procedure
Step Actions and Questions
1. Go to IOT System Fail on page 2-407.
Troubleshooting Procedure
Step Actions and Questions
1. Go to IOT System Fail on page 2-407.
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