Error Troubleshooting
Phaser 7100 Service Manual Xerox Internal Use Only2-358
116-399 Under Initialization for 10 Minutes
When 10 minutes had passed after the Pflite has started up, ‘the printer remains in initializing state’
was detected. More than 10 minutes had passed in a situation where neither Ack nor Nack was
returned from any task. This failure is detected only in startup modes such as [Normal Cold Boot] and
[Reboot Mode (during Diag exit, etc.)]. In other modes such as [Recovery from Energy Saver] and
[Special Boot Mode], the failure is not detected because the timeout time of 10 minutes is difficult to
guarantee.
• Reboot the printer once if it remains in initializing state even when the 10-minute timeout time
has passed after power On.
• Obtain the ‘PfShowInfo8’ log and save it in the HDD before rebooting.
• ‘Ready to Print’ is displayed and the error code is not displayed at normal start up after rebooting.
• If 116-399 occurs again after rebooting, the System Fail screen is displayed.
Applicable Fault Code
• 116-399: The printer is still being initialized after 10 minutes has passed since it was started up
(including when it is returning from Sleep Mode)
.
116-701 Out of Memory-Duplex Fail
The title with two or more lines was printed on 2 pages because 2 Sided Print is not available due to
insufficient memory.
Applicable Fault Code
• 116-701: One-page data was printed on multiple pages during 2 Sided Print (The title with two or
more lines was printed on 2 pages)
Initial Actions
• Power cycle the printer.
• If the problem persists, perform the following procedure
.
Troubleshooting Procedure
Step Actions and Questions
1. Turn the printer power Off and On again.
Troubleshooting Procedure
Step Actions and Questions
1. Expand the memory or install the HDD if the HD is not installed.
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